Hitachi Benefits
- TWO bonuses a year: Potential to earn biannual bonuses providing increased earning capacity
- Competitive Pay Rate: hourly rate + super + overtime (where required)
- Health: Discounted Medibank health insurance policy
- Wellness program: access to Employee Assistance Program
- Stability: Permanent Full Time Position in a leading OEM with long term job security
- Uniform: Generous uniform supplied Full PPE
- Training and Development: Continuous training and upskilling with real career development opportunities, start your rewarding career now!
- Home Electrical Appliances: Employee exclusive staff discounts on Hitachi goods
- Company culture: Supportive management who value your input in finding new and improved ways to achieving success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work!
The Opportunity
Hitachi has an exciting opportunity for a motivated and customer focused Senior Parts Interpreter to join the Mackay team. The position will see you focus on the coordination and supply of quality parts to both external customers and internal stakeholders, maintaining a high level of service delivery whilst achieving sales targets.
Reporting to the Mackay Parts Supervisor, you will:
- Be an active part of a small team of parts interpreters and internal parts sales team members
- Provide service to our external customer base and work with internal stakeholders to supply parts as required
- Use electronic parts manuals to interpret, identify and supply parts to meet customer requirements
- Source parts externally as required
- Update and maintain computer records using Microsoft Dynamics
- Resolve invoicing and purchase order discrepancies
- Provide our customers with exceptional service via phone, email and/or over the counter
- Work closely with the warehouse to ensure seamless delivery of parts to Hitachi’s valued customers
- Support the Mackay Parts Supervisor in quality monitoring of our service deliveries using your previous experience to provide support to the internal parts sales team
To be successful, the ideal candidate will display the following:
- Ensure the HCA Safety Culture is embraced, displayed and driven from within - safety takes priority over everything else
- 4+ years in spare parts interpreting within the heavy earthmoving / construction / transport industry
- Possess a desire to support the Parts Supervisor in a 2IC capacity where required
- Have high level computer skills, with experience using Microsoft Dynamics being highly regarded
- A developed mechanical understanding
- Excellent written and verbal communication skills
- Have a proactive response to problem resolution and delivering on customer expectations
- Display resilience, professionalism and enthusiasm to achieve desired business outcomes
- Maintain strong business relationships with external customers and internal stakeholders
At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.